Avaya Midmarket solutions

Location: 2 Iridium Court,1st Floor Owen AvenueHull, HU13 9PF, United Kingdom
Venue: ScanSource University, Hull
Dates/Times: Wednesday 13th September 2017
Registration Fee: free

Delivery Media – Classroom/Instructor Led

Target Audience – For Sales and Pre-Sales Professionals who are Avaya Professional Sales Specialist(APSS - SMEC) qualified, requiring a deeper understanding of the latest Avaya Midmarket Solutions.
Avaya Professional Credential Target – this workshop is a key learning opportunity for the Avaya Professional Design Specialist (APDS) and Avaya Professional Sales Specialist (APSS)
credentials and prepares participants for the APDS Avaya Midmarket Solutions (3M02401A) and Avaya Contact Center Solutions for IP Office (4700T) On-Line Tests.

(PLEASE PRE-REGISTER FOR THIS ASSESSMENT via the Avaya Learning Centre – www.avayalearning.com
AS THE EXAM CAN BE COMPLETED IN CLASS If APPROPRIATE)

PLEASE NOTE – if you do not have a Log-On (Single Sign-On/SSO) for Avaya Learning, you will need
to allow at least 72 hours to complete the Application process prior to registering for the Test


Workshop Overview

This class is designed for Sales and Pre-Sales staff with experience of Avaya Midmarket Solutions.
It will enable them to fully understand the applications and be able to design a midmarket solution
to meet the customers’ needs.


During the class, participants will:

· Review the IP Office hardware – IP 500 components, cards and modules, wired and wireless
handsets, network and resiliency, based on the latest Server Edition solution

· Understand the functions and positioning of Avaya Midmarket Solutions – Video (Scopia),
Security (Session Border Controller, Identity Engines) and Networking (Stackables, Fabric and WLAN)

· Introducing Contact Center Solutions for IP Office – understand Avaya Contact Center
capabilities (IP Office Contact Center and Avaya Contact Center Select), identify target
customers and learn the key qualification questions to recognise business opportunities

NOTE – additional IP Office learning materials are available via the Avaya Learning Centre

For further information please contact:
Email – training.europe@scansource.eu
Telephone – +44 (0) 1784 740 000