Location: Guilford - 2 Avaya House Cathedral Hill, Guildford GU2 7YL
Venue: Avaya House
Dates/Times: From 19th to 23rd March
AVAYA 5 DAYS ADVANCED IPOCC TRAINING 



COURSE AGENDA IPOCC ADVANCED COURSE

 
DAY 1
Task Flow Advanced 
Task Flow Elements
Using Task Tags 
 Skill Based Routing
Configuration
Skill Elemnts in Task Flow
Troubleshouting
Task Flow/IVR
Skill based routing 
 DAY 2  IVR Advanced
IVR Issues
DB Elements
 IVR DB Connect
Check account in DB
ODBC ussues
 Text Block Admin
Using text blocks
Using address book
 DAY 3  Email in IPOCC
Overview
Configuaration
SMTP, POP & IMAP
Text Block Admin
Using Mail in the UI
Using text blocks
Using address book
Email Task Flows
Body scan
Subject scan
 DAY 4 Chat in IPOCC
Overview
Configuration
OnX Portal Chat Server
Chat in the UI
Using chat
Welcome elements
Chat Task flows
 WebChatApp
Install WebChatApp
Configure WebChatApp
Testing WebChatApp
 DAY 5  Ttrace advanced
Secret commands
Category switches
Questions
Summary/Feedback
 
     

 This sought after course is heavily subsidised but there is still a fee per delegate - £ 450 per person*
To secure your place make sure to provide your PO while registering 

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