At ScanSource Communications Europe we have a dedicated team of trained engineers that are on call to assist with technical issues and assist with pre sales enquires. We appreciate that a professional technical support department is imperative for any reseller and is a key element in the decision process when partnering with a distributor.
With this in mind, we are continuing to develop and enhance the services we offer. The ScanSource Communications Europe technical support team have added the ability to provide remote support. Using this small application, run from the web site, we can provide remote support. To access this application please click on 'Remote Support' below. However, please note this support is only available to customers who have been directed by the support engineer to use it.
In a world where file sizes get larger and larger it becomes more difficult to send information by e-mail, therefore we have developed our FTP for resellers so that they can upload and download files 24 hours a day, seven days a week.
The FTP site also holds valuable information for engineers including the latest software updates / manuals and much more, all these are now easily accessible anytime of the day. To ensure privacy resellers can request a password that will then give them access to each vendor section on the site.
Access the FTP Server