Panasonic Software Products

The Panasonic Communication Assistant (CA) is a unified communication productivity software suite to provide office staff with business tools to improve user and team productivity.

The Panasonic Communication Assistant productivity software suite is a highly intuitive unified communications (UC) solution that blends easy point and click telephony together with presence, availability, Microsoft Outlook® integration, visual voice messaging and a variety of collaboration tools to simplify and enhance real-time communications for business telephony users.

The software can be deployed either in serverless mode or together with communication assistant server providing added functionality for single site small to medium businesses. Depending on the type of users and the set of features required, the communication assistant UC clients can be run in three (3) different modes.

• Communication Assistant Basic - Point and click telephony, combined with Microsoft Outlook Support. Ideal for occasional user who requires application integration. Deployment type: [Server-less] or grow to [CA Server]
• Communication Assistant Professional - Intuitive point and click telephony - fully featured with Outlook & real-time presence indication. Ideal for professionals who require real-time presence information on colleagues availability. Deployment type: [Server-less] or grow to [CA Server]
• Communication Assistant Supervisor - For supervisors to easily monitor and manage telephony activities of group members. Ideal for team leaders, manager and those working in a help desk or small call centre. Deployment type: [Server-less] only

Panasonic CA is available on the KX-NCP and KX-TDE platforms. Please see the downloadable spec sheet for further details

Downloads:

• Communication Assistant Brochure PDF
• Communication Assistant spec sheet PDF
• Communication Assistant virtual demo (zip-file)

 

Voice Recording - The Latest Technology in PC-based Voice Recording

The Panasonic's voice recording sophistication means you can record both at the extension and at the exchange line of the phone system. It is ideal for 24/7/365, high demand, heavy duty environments.

When it comes to a secure, high quality system, there really is no compromise. The Panasonic Voice Recording System ensures that your recordings will be accurate and safely stored, should you need to consider legal advice or action.

The Panasonic voice recording solution allows you to:

• Implement a solution that ensures all recordings are safely stored in their original format and any subsequent tampering of copied files is automatically detected.
• Archive calls efficiently to external media, or to an alternative drive continuously, daily or on demand.
• Monitor and playback up to 256 channels in real time.
• Receive full information on your call patterns via reports on total calls, average calls, agents training score, peak call periods, and individual agent verses group reports.
• Monitor your calls for training and quality purposes as well as giving your business and staff an added level of protection.
• Save multiple copies of your recordings to hard drive, network drive or ftp.
• Easily expand your system as your business grows or your needs change.

 

Messaging-on-Hold - Take Complete Control of Your Telephone Messaging

The Panasonic Messaging on Hold Solution can now make your telephone system work harder for your business. It works using a web-based graphical interface and is compatible with all standard Microsoft Windows operating systems.

Your messages are ordered through a completely secure website service. The service will have your message scripts recorded for you, allowing you to choose the voiceover and background music to go with them. Messages will be recorded and delivered within 24 hours to your web account ready for you to download and start using.

Quick and easy to use, the system gives you the power to:

• Increase sales by promoting products/special offers while customers are on hold
• Cross sell products to existing customers
• Improve customer satisfaction by reassuring them that they have not been forgotten
• Improve the efficiency of your office
• Answer frequently asked questions
• Make public announcements via your telephone system
• Improve the image of your company as being more efficient and professional

You can view all your messages, program which ones are to be played, and when - choosing what time of day, what days of the week, the month and even the year.

The software package includes a standard on hold message as well as six additional message vouchers - providing an affordable way to build a library of massages for your business. And, should you need to add further messages, top-up vouchers are available in packs of six or eighteen.

Additional Features
• Controlled from any PC on your Local Area Network (LAN)