Connect recognises who's calling and uses this information to search through your customer's database or application to find the matching contact. It will then screen-pop the contact details all before the caller has been answered. Connect integrates with a large number of databases and applications to ensure that it works for your customer's business. Connect also works with outbound calls to dial clients automatically.

 

Reduce Costs

• Call handling time is reduced because the callers are to hand (and don't need to ask for them again)

Improve Service

• By knowing who the caller is before answering the call a more personalised service can be offered

Increase Sales

• Telephone calls can be made automatically from the database or application thus speeding up connection and avoiding mis-dialing

Improve Productivity

• By opening the application or database on the correct screen, notes can be entered right away without losing seconds finding the correct screen or tab to use

Share

• If a call is transferred, all the caller's details are shared with the next person

 

Downloads:

• Learn more about Connect - Application Integration
• Data sheet PDF