CALL RECORDING
Maximize outbound contact potentials, enhance analytics and reporting effectiveness and drive better staff-to-customer interactions. With intelligent call recording and quality verification equipment from ScanSource Europe, value-added resellers (VARs) can grow their businesses with the latest in call centre software technologies. Rely on our experienced experts to help you choose next generation call recording and quality verification equipment that fits your customers’ needs.
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Acme Packet
Acme Packet is currently available in DACH and France.
Adaptive
The New Media Software team has been producing software applications and products since 1992. Research and development of the Adaptive product started in 1998 and the first product, Adaptive Messaging, was released in 2000, which is when New Media Software Ltd was founded.
Today, the company provides a wide range of applications for general businesses and call centres alike. Many companies rely on the Adaptive products and, in fact over 2000 licences have been supplied in the UK.
New Media Software is proud to work with some of the largest and most respected manufacturers of business telephone systems in the world. The Adaptive products work with a wide range of business telephone systems and are supplied via a network of communications resellers.
Visit the New Media Software website
Find out more about Adaptive products
Adaptive is only available for UK customers.
Audiocodes
Audiocodes in only available in Germany.
Avaya
ScanSource Communications Europe has been offering an extensive portfolio of products for the convergence market for some time and in the case of Avaya our heritage goes all the way back to the Network Alchemy product series.
ScanSource Communications Europe offers a full range of applications to extend the core functionality of the IP Office as well as certified training courses for both Technical and Sales. We recently received an award from Avaya recognising our achievements with the system.
Over 85% of all Fortune 1000 companies trust Avaya Solutions every day.
99% of all Fortune 100 companies trust Avaya Solutions every day.
Find out more about Avaya products
Oak Telecom
Founded in 1985, Oak started as primarily a Call Management Solutions provider. The company proceeded to grow, propelled forward by it's reputation for pioneering and cost effective solutions. Oak was to change the industry again in the mid nineties by introducing Windows based solutions, a first in the UK market.
Today, with over 60 staff employed in the UK, Oak are SME market leaders in Call Management, Call Recording, CTI and Voicemail, with over 20,000 systems installed in the UK alone. The company continues to provide cutting edge solutions, imitated, but never bettered.
Find out more about Oak Telecom products
Oak Telecom is only available for UK customers.
ShoreTel
ShoreTel, one of the fastest growing IP PBX's in the world.
With ShoreTel's unique architecture coupled with the ShoreTel approach to the market, ScanSource Communications Europe believe that this proposition will make ShoreTel one of the major competitors in the SME and Mid Market channels.
At ScanSource we have been listening to what our resellers are telling us, and there is no doubt that the ShoreTel has been growing in awareness and is winning deals on an ever increasing basis. The interest from the reseller channel has passed all expectations and other major vendors are sitting up and taking note of the early success's that ShoreTel have made.
Find out more about ShoreTel products
ShoreTel is available for UK & DACH customers.