Enghouse Interactive is a leading expert in customer communications.
The contact center is at the heart of your business, providing opportunities to differentiate your company’s service, as well as gain feedback and build customer loyalty.
The Enghouse Interactive Contact Centre (EICC) offers multi-platform, omni-channel contact centre solution providing powerful functionality for CC, QMS and WFM applications.
EICC integrates into your existing UC ecosystem and is compatible with market leading platforms such as Avaya, Cisco and Skype For Business.
Full omni-channel support enables operators to make and receive calls, respond to customer requests via email, web-chat, SMS and social media.
EICC offers the most comprehensive mid-market contact centre solution, and it’s modular, scalable format enables users to add functionality and users in line with the business evolution.
Website - https://www.enghouseinteractive.com/