AVAYA SUPPORT ADVANTAGE
Simple, Powerful, Modular Support Services
Your communications environment just keeps getting more complex. New technologies and protocols keep emerging.
Business units demand more uptime, increased security and new services. Your team struggles to support these growing requirements with the same limited resources.
Avaya Support Advantage can help:
A new, flexible model for software and hardware support, Support Advantage delivers 24x7, global support services to businesses with Avaya communications environments
The Benefits of Avaya Support Advantage
Either Avaya Support Advantage option provides best-in-class support that meets business needs:
- Greater flexibility. You choose support level, delivery options, and optional services. You can manage your own support or receive support services from Avaya, Avaya partners, or both.
- Simplicity. All Support Advantage offerings provide full hardware and software support. Problems can be identified and isolated more quickly, and you know you're covered no matter where the issue originated. Simplified pricing, upfront quoting, predictable billing and alignment with industry standards make it easier to set expectations and manage budgets.
- Immediacy. Avaya Support Advantage provides the service you need, fast. Web ticketing and intelligent routing enable Avaya to quickly identify and resolve issues remotely. You receive Case Status Alerts, e-Notifications and 24x7 access to technical resources for troubleshooting and questions. Preferred Support customers also receive immediate notification of alarms, and EXPERT Systems will begin working the issues within 90 seconds