AdvaTel InTouch

Compliant with: Avaya IP Office
Offer Solution Category: IP Telephony, Screen Capture, Unified Communications
Primary Industries Served: All Industries

AdvaTel's InTouch provides SMEs with unified communications features, helping deliver enhanced productivity at a user's desktop through a simple application within Microsoft Outlook. InTouch allows users to communicate with internal and external contacts easily across multiple platforms of communication via Avaya IP Office, Microsoft Outlook, Skype, MSN, and Yahoo.

Features include:

• Federated presence, click-to-dial, click-to-IM, click email, click-to-SMS, click-to-Pounce providing immediate notification when a user becomes available
• Access to a user's calendar status to determine if the user is in a meeting or out of office.

InTouch allows users to make contact using the right form of communication the first time, helping reduce costs and improve productivity.

AdvaTel InTouch is a complete Microsoft Outlook plug-in, so there is no need to purchase or run separate applications.

Other benefits include:

• Federated presence to all contacts, both internal and external, via PBX, Skype, MSN and Yahoo shows the best method to communicate with a user at any specific moment in time
• Consolidated contact list incorporates both internal and external contacts
• Automatic Microsoft Outlook calendar mining helps alert colleagues internally and externally to the users availability
• Easy to install application eliminates the need for a separate server or IT department involvement
• Call back reminders help users to never miss returning a call
• Inclusive InTouch toolbar shows available options for communicating with the sender of unopened email messages via voice,
• IM, or SMS
• Pounce - Notifications provide a "now available" screen pop when a contact comes online again

Click here to see the product sheet.