ADVANCED EDITION
Advanced Edition: Increase productivity and efficiencies in customer service
Advanced Edition (Requires Preferred Edition License) is an add-on to the Preferred Edition. The Advanced Edition supports 24/7 customer service and agent productivity, search & replay of call recordings and integrated voice response. This Edition includes 1 Customer Service Supervisor user license for real-time & historic call reporting to ensure that customer service objectives are measured.
IP Office Advanced Edition enables growing businesses to take advantage of Avaya's industry-leading contact centre expertise. For small to medium businesses that want to differentiate themselves through exceptional customer service, Advanced Edition provides customer service reps and their supervisors with the tools to effectively handle call volumes and gather and report valuable customer intelligence to help increase sales and agent productivity.